Winter Sale - 10% - 50% discount | Flat $6 shipping across USA!

Frequently Asked Questions (FAQs)

Find answers to your most common questions about ordering, shipping, returns, and more at Mumin Collections.

  • How do I place an order?
    You can place an order by browsing our collections, selecting your desired items, and adding them to your cart. Once you’ve chosen all your items, proceed to checkout, fill in your shipping and payment information, and confirm your purchase.

  • What payment methods does Mumin Collection accept?
    We accept all major credit and debit cards, PayPal, and other secure payment methods. Simply choose your preferred option at checkout to complete your order.

  • Can I modify or cancel my order after placing it?
    If you need to modify or cancel your order, please contact us immediately at Support@mumincollections.com or use our contact form. We can only make changes if your order has not yet been processed or shipped.

  • Where do you ship to, and how much does it cost?
    We offer shipping across the USA. Shipping costs are calculated at checkout based on your location and the shipping method selected.

  • How long does delivery take?
    For orders within the USA, standard shipping takes 3-5 business days. Expedited shipping options are available for faster delivery.

  • How can I track my order?
    Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the courier’s website.

  • How do I know which size to choose?
    Please refer to our detailed size guide available on each product page. If you need further assistance, feel free to contact our customer support team for personalized advice.
  • Do you offer custom sizes or alterations?
    Currently, we do not offer custom sizing or alterations. We recommend choosing the closest size available and consulting our size guide for the best fit.
  • Are your fabrics sustainable or eco-friendly?
    We strive to source high-quality, sustainable fabrics whenever possible. You can find more information about the material of each product in the product descriptions.
  • Does Mumin Collection offer gift cards?
    Yes, we offer digital gift cards that can be purchased and redeemed on our website. Gift cards are perfect for special occasions and can be sent directly to the recipient via email.
  • How can I contact Mumin Collection’s customer support?
    You can reach out to our customer support team by emailing Support@mumincollections.com or using the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

  • What are your customer service hours?
    Our customer service team is available Monday to Friday, 9 AM to 5 PM Central Time (CT). We are here to help with any questions or concerns you may have.

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